For many people COVID has been a great reminder of what is truly important. This has been true not just in the professional lives of many, but also in personal and private spaces. This past year and a half historic numbers of people have uprooted their lives and taken big gambles on major life changes such as moving and changing jobs. These life-altering events often require organization and space, enter Sierra Mobile Storage.
Perhaps one of the reasons Staci and Luke Stevenson, the dynamic and incredibly supportive husband and wife duo and owners of Sierra Mobile Storage, are such fervent believers in what they do is because they can relate to the needs of their customers. When the pandemic hit, the demand for Luke's artistic talent as a local musician changed drastically. Staci who had been helping manage Luke's musical career and operating high-end vacation and rental properties also saw a change in her career. Both had always been interested in the storage business.
For years they were already students of the industry and its nuances, attending seminars and doing research to one day possibly make a switch. They were prepared to leave their careers at the end of 2021; however, COVID forced their hand early and they placed all bets on starting a new business and adventure together.
Their professional move came with a personal one as well when they left Incline and moved to Reno. Their decision to leave Incline after living there for decades was not an easy one. They are nothing if not a product of their own product, their move and investment in this new large business has been taxing, Staci notes, “We did not realize we were getting into the stress management business.” The events of life, and all of the organization that come with it, can be incredibly stressful and Staci, Luke and their company are here to ease the burden. Staci especially loves connecting with the customers. She excels at getting to know them, their needs and helping them through their transitional phase, whether it is a move, remodel or something else. Luke noted that they have over fifty 5-star reviews on Google and credits all of that to Staci whose favorite part of their job is answering the phone and offering her personal touch. Staci understands that just like her and Luke’s decision to place all of their chips on the bet of their new business, many of their customers are taking similar risks or making big changes when they call to ask for help with their storage needs.
In addition to the personal component that this happy and professional couple obviously provide to their customers, their company also offers a few incredibly rare advantages over other traditional storage options. Their containers come in two sizes, 16’ and 20’, and they are capable of being stored in some tight and unusual spaces that other companies simply can’t match. Sierra Mobile Storage uses a remote control forklift which gives them a storage advantage that no one else can offer. This is critical to providing outdoor storage options in the rugged alpine environment of the Sierra. Also, many of their storage containers are beautifully wrapped and designed to blend in with the natural surroundings at their location. The others are white with a Sierra Mobile Storage logo which just happens to be a silhouette of the Sierra Nevada Mountains. Both container types are emblazoned with the friendly reminder, 'locally owned and operated.' Customers can choose which wrap they prefer.
The difference between a small, locally owned business, and a larger corporate-run one is often one offering individual connection, accessibility, and exceptional customer service. Staci and Luke Stevenson, and their company Sierra Mobile Storage, exemplify every positive dissimilarity between these two types of business. While they are obviously passionate about what they do, and the quality of product they offer, they are also in business to help change the storage industry. Max be placed, that they succeed.
*This article originally appeared IVCBA's Fall 2021 Live.Work.Play. quarterly magazine.